Privacy Policy
Ivy Brooke Gross, LICSW, LCSW
Effective Date: December 8, 2025
Our Commitment to Your Privacy
Ivy Brooke Gross, LICSW, LCSW ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website.
Important: This website is for informational purposes only and does not collect or store protected health information (PHI). All clinical and therapeutic communications occur through HIPAA-compliant systems separate from this website.
Information We Collect
Information You Provide to Us
When you use our website, you may voluntarily provide:
- Contact Information: Name, email address, phone number
- Messages: Any information you include in contact forms or emails
We collect this information when you:
- Fill out a contact form
- Request or schedule a consultation
- Email us directly
Information Collected Automatically
Our website hosting platform may automatically collect:
- Technical Information: IP address, browser type, device type, operating system
- Usage Information: Pages visited, time spent on pages, referring website
This information is collected through cookies and similar technologies used to operate and improve website functionality.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and consultation requests
- Communicate with you about our services
- Schedule appointments through our HIPAA-compliant systems
- Improve website performance and user experience
- Comply with legal obligations
We do NOT:
- Sell your personal information
- Share your information with third parties for marketing
- Use your information for purposes not described in this policy
Third-Party Services
SimplePractice (Scheduling)
We use SimplePractice to manage appointment requests and client communication. When you submit a consultation request or create a client account, SimplePractice collects information such as your name, email, and phone number.
Website Hosting Provider
Our website may be hosted by a third-party platform that collects technical and usage information as described above.
Cookies
This website may use cookies to remember preferences, understand how visitors use the site, and improve functionality. Cookies may include essential and functional types. Browser settings may be used to disable cookies.
Data Security
We take reasonable measures to protect your personal information. However, no internet-based platform is entirely secure. Email and contact forms are not secure; do not send sensitive personal health information through the website.
Your Privacy Rights
You may request access, correction, deletion, or opt out of communications by contacting: newclient@ivygrosslicsw.info
Children’s Privacy
This website is not intended for children under 13.
HIPAA Notice
This website does not collect, store, or transmit PHI. All clinical communication occurs within HIPAA-compliant systems such as SimplePractice.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Continued use of the website indicates acceptance of revisions.
Contact Us
Ivy Brooke Gross, LICSW, LCSW
Email: newclient@ivygrosslicsw.info
Phone: 954-465-5478
850 Colorado Blvd, Suite 102
Eagle Rock, CA 90041
Last Updated: December 8, 2025
© 2026 Ivy Brooke Gross, LICSW, LCSW. All rights reserved.