Terms of Service

Ivy Brooke Gross, LICSW, LCSW
Effective Date: December 8, 2025

Agreement to Terms

By accessing and using this website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please discontinue use of this website.

Ivy Brooke Gross, LICSW, LCSW (“we,” “us,” or “our”) reserves the right to modify these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

No Therapeutic Relationship

Using this website, sending an email, submitting a contact form, or scheduling a consultation does not create a therapist–client relationship.

A formal therapeutic relationship is established only when:

All required intake documents are completed
Both parties have signed the necessary agreements
A therapy session has been scheduled and initiated

This website provides general information and is not a substitute for professional mental health treatment, diagnosis, or medical advice.

Not for Emergencies

This website and our communication channels (including email and scheduling systems) are not monitored 24/7 and are not intended for crisis intervention.

If you are experiencing a mental health emergency:

Call 988 (National Suicide & Crisis Lifeline)
Call 911
Go to your nearest emergency room

Do not rely on this website, email, or messaging for urgent or emergency needs.

Use of Website

You agree to use this website responsibly and only for lawful purposes.

You agree NOT to:

Violate any local, state, or federal laws
Attempt to gain unauthorized access to any part of the website
Introduce viruses, malware, or harmful code
Disrupt website functionality
Harass, harm, or abuse any person
Impersonate any individual or entity

We reserve the right to restrict or terminate access to anyone who violates these terms.

Intellectual Property

All content on this website—including text, images, graphics, logos, and design—is the property of Ivy Brooke Gross, LICSW, LCSW and protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without express written permission.

Privacy and Data Collection

Your use of this website is also governed by our Privacy Policy, which explains how your information is collected, stored, and protected.

Please review the Privacy Policy to understand our practices.

A separate HIPAA Notice of Privacy Practices applies to clinical services after a formal therapeutic relationship is established.

Disclaimer of Warranties

This website is provided “as is” and “as available,” without warranties of any kind.

We do not guarantee that:

The website will be secure or uninterrupted
Information on the website is complete, current, or error-free
Defects will be corrected
The website is free from viruses or harmful components

Your use of this website is at your own risk.

Limitation of Liability

To the maximum extent permitted by law, Ivy Brooke Gross, LICSW, LCSW shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Your use of (or inability to use) the website
Errors or omissions in website content
Unauthorized access to or use of your information
Any issue related to third-party services or links
Any other matter connected to your use of the website

This limitation applies even if we have been advised of the possibility of such damages.

Third-Party Links and Services

This website may link to third-party tools or services, including scheduling platforms such as SimplePractice.

We are not responsible for:

The content, privacy practices, or security of third-party websites
Any damages or losses resulting from third-party services

Your use of third-party tools is governed by their own terms and privacy policies.

Confidentiality Notice

Email and website contact forms are not secure or encrypted. Please do not send sensitive personal or clinical information through these channels.

Once a formal therapeutic relationship begins, all clinical communication will occur through HIPAA-compliant systems as described in our HIPAA Notice of Privacy Practices.

Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any disputes related to these Terms or website use shall be resolved exclusively in the state or federal courts located in California.

Severability

If any portion of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy and HIPAA Notice of Privacy Practices, constitute the entire agreement between you and Ivy Brooke Gross, LICSW, LCSW regarding your use of this website.

Contact Us

If you have questions about these Terms of Service, please contact:

Ivy Brooke Gross, LICSW, LCSW
Email: newclient@ivygrosslicsw.info
Phone: 954-465-5478

Office:
850 Colorado Blvd, Suite 102
Eagle Rock, CA 90041